Refund Policy
Last updated: July 8, 2026. Review our terms of cancellations and tuition refunds.
1. Overview
At SFARET TECH EDU HUB ("STEH", "we", "our", or "us"), operated under SFARET TECHNOLOGIES LIMITED, we strive to provide high-quality education, cohort courses, and incubation services. We understand that circumstances change, and this Refund Policy details the eligibility criteria, timelines, and procedure for requesting a refund.
2. Course Enrollment Refunds (Cohorts & Instructor-Led)
For our cohort-based, live, and instructor-led courses: (a) Full Refund (100%): You are eligible for a full refund of tuition fees if you submit a written cancellation request at least 7 calendar days before the officially scheduled start date of the course. (b) Partial Refund (50%): If you submit a request after the course begins but within the first 7 calendar days of the course starting, you are eligible for a 50% refund of tuition. (c) No Refund (0%): No refunds will be issued under any circumstances after the first 7 calendar days of the course starting, or if you have already completed more than 2 classes/modules.
3. Self-Paced Courses and Digital Assets
For pre-recorded, self-paced courses, e-books, templates, and downloadable software code: (a) Due to the immediate access to proprietary digital materials, self-paced courses are non-refundable once any portion of the course materials (videos, notes, projects) has been accessed, played, or downloaded. (b) If you have purchased a self-paced course by mistake and have not accessed any of the content, you may request a refund within 48 hours of purchase.
4. Non-Refundable Fees
Please note that the following fees are non-refundable under all circumstances: (a) Application, enrollment, or registration administrative fees; (b) Transaction/processing fees charged by our payment gateways (e.g., Paystack, Flutterwave); (c) Incubation and acceleration program fees under the Sfaret Innovation Hub (SIH) once the selection cohort begins; (d) Custom business solutions and consultancy fees, which are governed by separate service-level agreements.
5. Refund Request Process
To submit a refund request, you must email info@sfarettech.com.ng using the subject line "Refund Request: [Your Name] - [Course Title]". In the body of the email, please include: (a) Your full registered name and contact number; (b) Date of transaction and invoice/receipt number; (c) Proof of payment; (d) Detailed reason for requesting the refund. Failure to provide all required details will delay processing.
6. Review and Processing Timeline
Once a refund request is received, our finance team will review the request against your activity log on the platform. We will notify you of the approval or rejection of your refund within 5 business days. Approved refunds will be processed and disbursed back to the original payment source or bank account within 14 business days. Note that bank processing times are outside of our control.
7. Exceptional Circumstances
In extreme, documented cases of medical emergencies, bereavement, or national service where a student is unable to proceed with training, STEH management may, at its sole discretion, approve a credit transfer allowing the student to join a subsequent cohort of the same course within 6 months. This does not entitle the student to a cash refund.
8. Contact Information
For questions, disputes, or clarifications regarding this Refund Policy, please contact our support department at SFARET TECHNOLOGIES LIMITED, 620 Ikwerre Road, Port Harcourt, Nigeria. Email: info@sfarettech.com.ng. Phone: +234 704 951 5934.